Returns & Refunds Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our returns and refunds policy below.
Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. Items returned after 30 days may be subject to a partial refund or store credit.
Return Conditions
To be eligible for a return, items must be:
- In their original condition and packaging
- Unused and unworn
- With all tags and labels attached
- Accompanied by proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Perishable goods
- Intimate or sanitary items
- Sale or clearance items (unless defective)
How to Initiate a Return
To start a return, please contact us at hello@pankaj-store.online with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at hello@pankaj-store.online.