Frequently Asked Questions

Find answers to the most common questions about our products, orders, and policies.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets. All payments are processed securely.

Is it safe to use my credit card on your website?

Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it by contacting us immediately. Once the order has been processed and shipped, modifications are not possible.

Shipping & Delivery

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery (2-3 business days).

Do you ship internationally?

Currently, we primarily ship within India. International shipping may be available for select products. Please contact us for specific international shipping inquiries.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most items in their original condition. Please see our Returns & Refunds Policy page for complete details.

How long does it take to process a refund?

Once we receive and approve your return, refunds are typically processed within 5-10 business days to your original payment method.

Who pays for return shipping?

Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.

Products

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.

Do you offer warranties on your products?

Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages where applicable.

What if I receive a damaged or defective item?

Please contact us immediately with photos of the damaged item. We will arrange for a replacement or full refund at no additional cost to you.

Account & Privacy

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do you protect my personal information?

We take your privacy seriously and use secure encryption to protect your data. Please see our Privacy Policy for detailed information.

Contact Us

How can I contact customer support?

You can reach us at [your email] or [your phone number]. Our customer support team is available [your business hours] to assist you.

Still have questions? Feel free to contact us anytime - we're here to help!